01
Introduction
Your duty as a staff member is to ensure that all members have the best experience possible. If you have questions, do not hesitate to ask a fellow staff member.
⚠️ Important Notice
Please keep in mind that your conduct on other servers also influences your staff position here. Being acutely toxic or cheating on other servers will not be tolerated and will result in a demotion.
02
Staff Rules
The following rules apply to every staff member at all times. You are not allowed to create your own rules or punish anyone based on personal reasons — only what is stated within this guide.
- Rules — All server rules apply to staff. Failure to follow them will result in a punishment.
- Professionalism — You are required to be professional at ALL times, across all platforms. No bad language around members. Harassment will lead to a warn depending on severity.
- Nicknames — You MUST NOT use inappropriate nicknames. Changing others' nicknames without permission will result in a green warn.
- Evidence — All staff must post proof of punishments in #punishment-logs. Forgetting may earn you a warn.
- Abusing Permissions — Abusing any permissions for any reason — including as a joke — will result in a green or red warn.
- Activity — Every staff member must be active for at least 8 hours per week. Inactivity longer than a day requires #absences.
- Tickets — Tickets are ALWAYS to remain professional. Whoever claimed the ticket first owns it. Do not enter another staff's ticket without permission. After 20 minutes unreplied, you may take over if you can progress it.
- Borders — Do not reveal who issued a punishment to the punished player. (Note: Revealing this is considered a staff leak.)
- Staff Information — Any information accessible only to staff must remain private. Leaking staff guides, appeals, reports, etc. will result in at least a red warn, demotion, and possible blacklist.
- Fairness — Be fair to every member. Punishments based on personal disputes are strictly forbidden.
- Discord 2FA — You must have 2FA enabled on your Discord account. Non-staff people cannot be in staff voice channels.
03
Recent Announcements
NewThe following are critical announcements from the #staff-announcements channel. All staff must read and comply with these immediately.
FP Linked Role Requirement: When you create a giveaway in any channel (e.g., #chit-chat or #giveaway), you must add the required role: FP Linked. This is compulsory and prevents members from joining with alt accounts.
Absence Nickname: If you are taking an absence, use
/nick to add the "Absence" prefix to your name — e.g., [Absence] siddhu_piddhu — or ask a higher to set your nick.
Sponsor Trade Log Requirement: After receiving sponsor money or items from the ticket creator, you must send a trade log screenshot or recording in the ticket. Failure to provide proof may result in a red warn or demotion.
- If a sponsored giveaway has different amounts for different winners in one giveaway (e.g., 1st: 100m, 2nd: 50m, 3rd: 25m), the ticket must be handled by an Administrator or higher.
- Giveaway worth 50m+: only Helpers or Moderators may handle the ticket.
- Giveaway worth 100m+: must be handled by an Administrator or higher.
- If a lower staff member collects coins/items, they must pass them to an Administrator after creating the giveaway.
Winner Transfer in #chit-chat: If a winner transfers their prize to someone else, you must block the original winner from claiming it using
/giveaway block link: user: block: reason:. Failure to do so is not the server's responsibility.
Professionalism Reminder: As an officially partnered community server, our professionalism must match our status. Two key areas where lapses have been observed:
- Ticket Patience: Estimated response time is 15–30 minutes. Do NOT ping @Giveaway Assistant or higher roles within minutes of a ticket opening. Pinging after only 3 minutes is unprofessional.
- Moderation Chain of Command: Direct timeouts/mutes without a prior warning are for Extreme Violations only (e.g., raiding, severe slurs). For chat fights or disputes, you MUST attempt to de-escalate first, then give a formal warning in the channel before muting.
04
Warning System
UpdatedWarnings are issued when a staff member violates the staff code of conduct. Rule breaking and multiple warns will lead to demotions.
Verbal Warning
Used for very small or silly mistakes. Does not formally count toward a demotion threshold but is a caution.
Green Warn
Used for small offenses/mistakes.
Expires after 7 days.
Accumulate 3 Green Warns → converts into 1 Red Warn.
Expires after 7 days.
Accumulate 3 Green Warns → converts into 1 Red Warn.
Red Warn
Used for bigger offenses/mistakes.
Expires after 15 days.
Accumulate 2 Red Warns → Demotion.
Expires after 15 days.
Accumulate 2 Red Warns → Demotion.
⚠️ While Under Any Warning
You are ineligible for promotion while under an active warning. Avoid getting warns at all costs.
05
Hosting Giveaways
UpdatedGiveaway Assistants are expected to host 3–4 giveaways per week. Consistency is more important than excuses. If you are unable to host, inform a Community Manager or above.
🔗 FP Linked Role — Required
When creating a giveaway in any channel, you MUST add the FP Linked role requirement. This prevents alt account abuse and is compulsory — no exceptions.
🎉 #giveaway
Min prize3m
Min duration1 hour
Max duration1 day
NoteUnder 50m per person
🎊 #huge-giveaways
Min prize50m per winner
Min duration1 hour
Max duration7 days
Note50m+ per person only
✨ #sponsored-giveaway
Min prize3m
Min duration1 hour
Max duration1 day (50m+ → huge-gw)
NoteConfirm details before hosting
⚡ Quick Drop (#general)
Min prize2m
Min duration30 seconds
Max duration5 minutes
Ping@quick drop only
Use /giveaway create to host a giveaway. Always ping @Giveaway — never @everyone or @here.
📋 Payout Rules
- ⏱️ Payouts must be completed within 24 hours — failure leads to a verbal warn, then green warn if ignored.
- 📝 Log every payout in both #gw-payouts and #gw-records. Follow the channel format.
- 🎫 Close the claim ticket after paying and logging.
- ❌ If the winner doesn't provide their IGN within 24 hours, close with reason: "Giveaway Claim duration expired".
- 🔴 Ensure the AH is set to BIN (not Bid). Bid is not acceptable for payouts.
🎮 Participation Rule
You are not allowed to join any giveaway with a prize below 50m per person.
06
Ticket Handling
UpdatedProfessionalism in tickets is mandatory. The following steps must be followed for every ticket.
-
1
Claim First — Always use
/ticket claimbefore saying anything. Whoever claims the ticket owns it. -
2
Warm Welcome — Greet the user with: "Hello, @user! Welcome to Fakepixel Giveaways Server. I'll be assisting you today."
-
3
Professional Grammar — Use full stops (.) after sentences, commas (,) properly, and question marks (?) when asking questions.
-
4
Close When Done — Always close the ticket after finishing all work. Do not leave completed tickets open.
⏳ Ticket Patience — New Policy
Estimated response time is 15–30 minutes. Do NOT ping @Giveaway Assistant or higher roles within minutes of a ticket being opened. Pinging after 3 minutes is unprofessional.
🚫 Appeal Tickets
Do not handle appeal tickets unless absolutely necessary. If stuck, ask an admin or higher in #staff-chat.
07
Sponsor Giveaways
Updated- You can handle sponsor tickets (do not claim those tickets). Confirm all details with the sponsor before hosting.
- Minimum amount for sponsoring is 3m. Never host before receiving the prize money.
- All sponsor tickets should be handled in #sponsorgw.
- If a sponsor ticket is 50m+ per person, host it in #huge-giveaways.
📸 Trade Log Requirement — New
After receiving sponsor money or items, you must send a trade log screenshot or recording in the ticket. No proof = risk of red warn or demotion.
👮 Rank Requirements for Sponsor Tickets
- • Giveaway worth 50m+: Helpers or Moderators only.
- • Giveaway worth 100m+: Administrator or higher only.
- • Different amounts per winner in one giveaway: Administrator or higher only.
- • Lower staff who collects coins/items must pass them to an Administrator after creating the giveaway.
08
Staff Absence
- If you cannot be active for more than 3 days, fill a staff absence form. Most absences are approved easily.
- Maximum absence duration is 1 month.
- Being inactive for more than 1 week without filling an absence risks demotion without warning.
- While on absence, add the [Absence] prefix to your nickname using
/nick— e.g., [Absence] siddhu_piddhu.
Absence format: Name / Reason / Duration. Accepted by Deputy or above only. Once ticked ✅, your absence is approved.
10
Staff Commands
| Command | Action |
|---|---|
| ?timeout / ?to | Timeout a member. |
| ?removetimeout / ?rto | Remove timeout from a member. |
| ?kick | Kick a member from the server. |
| ?ban | Ban a member from the server. |
| ?unban | Unban a banned member. |
| ?setnick | Change the nickname of a member. |
| ?purge <number> | Delete multiple messages at once. (Admin+ only) |
| /giveaway create | Host a giveaway. |
| /reroll <giveaway ID> | Reroll a giveaway. |
| /ticket claim | Claim a ticket before responding. |
| /nick | Change your nickname (use for absence prefix). |
| /giveaway block link: user: block: reason: | Block a winner from claiming after they transfer their prize. |
⚠️ Bot Commands
Moderation commands like ?ban, ?timeout, ?kick must only be used in #bot-cmds. Using in #staff-chat = verbal warn. Using in general chat = green warn.
11
Punishment Guide
If anyone violates the server rules, you have the responsibility to punish them. All punishments must be logged in #punishment-logs.
⚖️ Moderation Chain of Command — New Policy
Direct timeouts/mutes are for Extreme Violations only (e.g., raiding, severe slurs). For disputes: de-escalate first → formal warning in channel → then mute if they continue.
| Offense | Duration | Notes |
|---|---|---|
| Spamming | 1 Day Timeout | 3+ similar messages in 60s, 15+ same chars, or group spam. |
| Unapproved Links | 1 Day Timeout | Sketchy sites, hacked clients, or illegal content. |
| Begging | 1 Hour – 1 Day | Any form of e-begging or cyber-panhandling. |
| Sensitive Subjects | 1 Day Timeout | Intentionally causing arguments about politics, suicide, racism, etc. |
| Staff Harassment | 1 Week Timeout | 3+ consecutive messages insulting or threatening a staff member. |
| Trolling / Misleading | 1 Day – 1 Week | Deliberate provocation or disruption for amusement. |
| Chat Flooding | 1 Hour – 1 Day | Rapid mass messages to disrupt or overload chat. |
| Swearing | 1 Hour – 2 Weeks | Offensive or vulgar language directed at players. |
| IRL Threats | 1 Week Timeout | Threats involving real-life personal information. |
| Sending NSFW | 1 – 4 Weeks | Sexual, violent, or adult content. |
| Minor Advertisement | 1 Week Timeout | Advertising another server casually (e.g., 1v1 server IP). |
| Major Advertisement | Permanent Ban | Blatant server raiding / advertising. Screenshot required. |
| Malicious Activity | Permanent Ban | Doxxing, DDoSSing, leaking IRL info. Screenshot required. |
| Inappropriate Username | Permanent Ban* | Discriminatory, sexual, or racist usernames. *Warn first. Appeal after change. |
| Staff Impersonation | Permanent Ban* | Pretending to be a staff member. *Warn first. |
| Lying to Staff | Permanent Ban | Serious situations only. Requires 2 Manager+ vouches. |
| Punishment Evasion | Permanent Ban | Mute or ban evading via alt account. |
📋 For Admins and Below
If a member deserves a ban, submit a review in #punishment-requests — a higher-up will assess and act accordingly.
12
Promotion System
Each promotion is based on activity, attitude, contribution, and leadership. Approved by Staff Managers and Co-Owners.
| From → To | Criteria |
|---|---|
| Jr GM → Sr GM | Host ≥15 giveaways, show consistency, follow rules, good reputation. |
| Asst. Helper → Helper | Active ≥2 weeks, help in tickets, good behavior. |
| Helper → Moderator | Active moderation, staff reliability, 1 month minimum, no strikes. |
| Moderator → Trial Admin | High activity, strong leadership, ability to handle pressure. |
| Trial Admin → Admin | Trust from higher-ups, consistent support, team involvement. |
| Admin → Deputy | Handpicked by Co-Owners based on loyalty, maturity, and strategic input. |
| Role | Key Permissions |
|---|---|
| Jr Giveaway Manager | Start giveaways. |
| Sr Giveaway Manager | Manage giveaways, assign tasks to Jr GMs, view giveaway logs. |
| Assistant Helper | View audit logs. |
| Helper | Issue timeouts. |
| Moderator | Manage messages. |
| Trial Admin | Same as Admin (trial period). |
| Admin | Manage roles. |
| Deputy | Administrator (full access). |
As your role upgrades, you retain all permissions of your previous role plus the new additions.
13
FPG Staff Helper Bot
New
The FPG Staff Helper is now available for the Staff Team. It makes handling tickets easier and faster with built-in templates.
- Add the bot to your personal apps from the provided link.
- Mention the bot in the verification thread with your User ID to get verified.
- Use
/staff-helperfor full commands, or/tas a shortcut for templates.
14
Weekly & Monthly Announcements
Every Sunday, a weekly staff announcement is posted covering important notes, Staff of the Week, and other updates.
On the first day of every month, the staff member who received Staff of the Week the most times will be awarded Staff of the Month.
ℹ️ Eligibility Note
These titles are awarded to Deputy and below only.
Thank you for being part of the FPG Staff Team! 🎉
Your efforts help improve our community every day. If you have any questions, do not hesitate to ask a fellow staff member or higher. Welcome to the Team!